News : 2017 : April

Family medicine residents Alicia Kepich, M.D. and Ingrid Gutierrez, M.D., role play with Kassandra M. Bosire, M.D.

Program Teaches Residents and Fellows to Redirect ‘Difficult’ Patient Encounters

A new teaching model developed at the University of Miami Miller School of Medicine educates residents and fellows on how to effectively redirect patients during difficult interactions. Called “The 7Cs protocol,” it provides a framework for junior physicians to act, versus react, during stressful patient encounters.

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